Cancelling an order
Customers can request cancellation before an order moves too far into packing, dispatch or production. Store staff review each request from the CMS.
Help centre
After-order help
Returns & cancellations
A clear first policy for cancellations, returns and support requests while Craft is operated directly by Kaarigor.
Returns
Return eligibility depends on product condition, request timing and whether the item was made-to-order or customised. The current system records customer return requests for support review.
Damaged or wrong items
Customers should contact support with the order number and clear photos. The support team can then decide on replacement, return or refund handling.
Refund path
Refund handling is a future payment-provider integration. Until then, support records the resolution and updates the order timeline manually.