Questions, clearly answered.

Yes. Guest checkout is part of the initial Craft model. An account will remain optional for saved favourites, reviews and easier order tracking.

Kaarigor Craft currently supports cash on delivery and manual bKash Send Money. If you choose bKash, the order page shows the number or QR instructions after checkout.

Contact us as quickly as possible with your order number. We can change or cancel an order before it enters packing or production. See the returns and cancellations policy for the full starting rule set.

No. Small variations in colour, texture and form are natural signs of hand production. Dimensions and functional requirements remain within the range stated on the product page.

The piece is made after your order is confirmed. Its product page will show the expected production period before delivery.

Only products marked with customisation options can be changed. Available choices and any additional lead time will appear before adding the item to the bag.

The initial store will use configurable delivery zones and charges. Your address will determine available delivery methods during checkout.

Ready-stock orders in Dhaka are generally expected within 2–4 working days. Made-to-order products have an additional production lead time.

Yes. When the store team adds courier and tracking details in the CMS, they appear on the customer order page.

Eligible unused products can be returned within seven days of delivery. Customised items and certain fragile or hygiene-sensitive products may have different conditions.

Follow the material-specific instructions on each product page. In general, keep natural fibre dry, avoid harsh cleaners and handle ceramic and brass surfaces gently.

Photograph the outer package and the product, keep all packaging, and contact support promptly with your order number.

Use the Craft contact page or email craft@kaarigor.com. We usually respond within two working days.